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Apology Letter Sample
Dear Ms. Peters,
This is to inform you that we have received your letter describing your dissatisfaction with our affiliate program. We understand your concerns and must admit that we are not running the program very well. Please accept our sincere apologies.
Having said that, we are not taking your complaint lightly. In fact, several key people in our organization have been notified about your problem and they have already started working on it. I hope that you will bear with us as we rectify the problems that led to your dissatisfaction.
Manager, Customer Care
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