Apology Letter Sample

Here is a sample apology letter sent to a customer who is not happy with the quality of the service he has received. You can use this letter as an outline to draft your own apology letters.

Apology letter sample

Lee Mathews
Manager, Customer Care
Alpha Inc.

November 22, 2010

Ann Peters
108, Sea Gate

Dear Ms. Peters,

This is to inform you that we have received your letter describing your dissatisfaction with our affiliate program. We understand your concerns and must admit that we are not running the program very well. Please accept our sincere apologies.

Having said that, we are not taking your complaint lightly. In fact, several key people in our organization have been notified about your problem and they have already started working on it. I hope that you will bear with us as we rectify the problems that led to your dissatisfaction.



Lee Mathews

Manager, Customer Care

Useful phrases for cancelling an appointment

I am sorry that I must cancel my appointment to see you on ….

Please accept my sincere apology for missing our appointment yesterday.

Due to conflicting schedules I will not be able to attend the conference planned for this Friday.

Sections in this article

Letters to Editor - sample 1
Letters to Editor - sample 2
Letters to Editor - sample 3

Formal letter writing

Address and date
Body of the letter
Subscription or leave-taking
The Tone and Language of a Letter
Personal Letter Writing Tips
Example of formal letter and envelope
Formal Letter Sample 2

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Exclamations exercise
Exclamations: common errors
Common mistakes with pronouns - Part 2
Common errors with adjectives - part 1
Common errors with adjectives - part 2

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