Complaint letter sample

If you are not satisfied with a product or service, you can make your dissatisfaction known with a firm but polite complaint letter. Here is a sample complaint letter that you can use as an outline for drafting your own complaint letters.

More complaint letter samples

Complaint letter sample 1
Complaint letter sample 2
Complaint letter sample 3

Situation

You stayed at a reputable hotel recently but weren't happy with the customer service you received. Write a complaint letter to the Director of the hotel expressing your dissatisfaction.

Your address

Date

Recipient name
Title
Company name
Address

Dear Sir or Madam

I have been a loyal customer of your hotel and have always appreciated the excellent customer service you offer. Yet a recent unpleasant experience at your hotel has shaken my belief in your ability to provide top notch customer care all the time.

I stayed in room 305 of your Mumbai hotel from November 3rd to November 8th. Throughout my stay I was served mediocre food. The bathroom fittings were faulty and the room service was pretty bad: they rarely changed my bed sheets or towels. Worse still, I had an extremely noisy neighbour who took great pleasure in entertaining visitors until 3 am. I complained to the manager but that didn't improve the situation until the third day of my stay.

I am writing to encourage you to improve your customer service as I don't want this experience to ruin my positive impressions about your hotel. If this is the kind of service that loyal customers receive, I can only imagine how worse it can get in the case of others. I just hope that these problems will be solved prior to my next visit.

Sincerely,

Your name

Letter writing: formal and informal

Introduction
Address and date
Salutation
Body of the letter
Subscription or leave-taking
The Tone and Language of a Letter
Personal Letter Writing Tips
Envelope
Example of formal letter and envelope
Formal Letter Sample 2
Formal letter sample 3
Formal letter sample 4
Formal letter writing basics
Standard phrases used in formal letters
Example of informal letter and envelope
Informal Letter Sample 2
Informal Letter Sample 3
Informal Letter Sample 4