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Sample apology letter

Posted by Manjusha Filed in Business English

Your name
Street address
City, State, Zip code
March 10, 2012


Name of the recipient
Name of the company
Street address
City, State, Zip code


Dear (name of the recipient):

Thank you for promptly notifying us of your problem. We constantly strive to provide the best service to our customers, but occasionally complaints can arise and then it is important for us to know why you feel that we have failed to meet your expectations.

We are sorry to hear that the kind of service you received from us was unsatisfactory and we regret any inconvenience that your experience may have caused you. We have already notified the proper department of your complaint and they will immediately do everything that is necessary to solve your problem at the earliest.

Your patronage is very important to us, and we hope that this unfortunate incident wouldn’t discourage you from using our services in the future.

Thank you again for bringing these matters to our attention.



Your name

Sections in this article

How to Write an Apology Letter
Business Apology Letter Sample I
Personal Apology Letter Sample I

See Also
Address and date
Body of the letter
Subscription or leave-taking
The Tone and Language of a Letter
Personal Letter Writing Tips
Example of formal letter and envelope
Formal Letter Sample 2
Example of informal letter and envelope
Informal Letter Sample 2
Informal Letter Sample 3
Informal Letter Sample 4

See Also
Email writing tips
Resume writing


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