Sample apology letter

Posted by Manjusha Filed in Business English

Your name
Street address
City, State, Zip code
Email:
Phone:
March 10, 2012

Name of the recipient
Title
Name of the company
Street address
City, State, Zip code

Dear (name of the recipient):

Thank you for promptly notifying us of your problem. We constantly strive to provide the best service to our customers, but occasionally complaints can arise and then it is important for us to know why you feel that we have failed to meet your expectations.

We are sorry to hear that the kind of service you received from us was unsatisfactory and we regret any inconvenience that your experience may have caused you. We have already notified the proper department of your complaint and they will immediately do everything that is necessary to solve your problem at the earliest.

Your patronage is very important to us, and we hope that this unfortunate incident wouldn’t discourage you from using our services in the future.

Thank you again for bringing these matters to our attention.

Sincerely,

Your name
Title

Sections in this article

Buy my book

Custom Search