Email writing tips | Courtesy and politeness

Most people tend to respond to emails without time for reflection. This is rarely appropriate. It is also inappropriate to send strongly emotional email. It may not encourage a positive response either. Responding to heated email should be done cautiously if at all; waiting till the next day is often wise.

Don't write in all CAPITALS as it is considered to be SHOUTING. Avoid sarcastic comments, as these can be taken out of context and be very hurtful. Use emoticons or smilies sparingly (if at all). They are never totally appropriate or professional in email communication. Do not circulate emails with offensive content - this constitutes bullying.

Don't expect an immediate answer. Just because you don't get an answer from someone in ten minutes does not mean that he or she is ignoring you, and is no cause for offence. Email is all about dealing with your communications when you are able to do so.

Sections in this article

Introduction
What is an email
Subject line
Formats, grammar and spelling
Attachments
Signature
Addresses and personal names
Replies
Courtesy and politeness
Privacy concerns

Letter writing: formal and informal

Introduction
Address and date
Salutation
Body of the letter
Subscription or leave-taking
The Tone and Language of a Letter
Personal Letter Writing Tips
Envelope
Example of formal letter and envelope
Formal Letter Sample 2
Formal letter sample 3
Formal letter sample 4
Formal letter writing basics
Standard phrases used in formal letters
Example of informal letter and envelope
Informal Letter Sample 2
Informal Letter Sample 3
Informal Letter Sample 4